AktuellaJobb

Co-ordinating cargo in order to fulfil contractual commitments and maximize customer satisfaction whilst contributing towards best tonnage utilization with optimal cargo mix and voyage results

• Ensuring customer satisfaction and commitments are met and work is carried out according to our defined processes and procedures.
The position will report to the Manager of Customer & Customer Coordination.
The role is on local terms and is subject to eligibility to work in Sweden.
Our working language is English.

Key Responsibilites

· Cargo Coordination

• Develop and manage cargo allocation plans in alignment with capacity management

• Identify potential space challenges and pro-actively provide solutions

• Follow up on space availability, deliveries and waitlisted cargo

• Responsible for liaison with Area Sales Teams, Port Operations and Terminal to enhance the ability to prioritize and optimize use of space allocations

• Play an active role in implementation and execution of customer prioritization and optimal cargo mix decisions

• Monitor volume levels and provide input on optimal routing and port rotation across the trade.

• Guide vessel scheduling based on customer requirements

• Ability to foresee, identify, and initiate actions to support higher earnings

Customer Coordination

• Act as a primary point of contact for customers on general enquiries and service follow-up.

· Create, update and manage bookings and related shipping information in relevant systems.

· Keep customers informed of booking status, shipping requirements and relevant service updates.

· Record, respond to and follow up on customer feedback and complaints.

· Monitor customer KPIs and support corrective actions where needed.

· Support the maintenance of customer agreements, rate sheets and related master data where this sits within local CCC scope