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Looking for a workplace for the future? At Telenor, you own your career.
Here, you’ll have the opportunity to make the most of your dreams and expertise while contributing to technological innovations that are barely even imagined today.
Innovations that we know will change the map for how we communicate and live our connected lives in the future.
Are you looking for a workplace where you can make a difference in what matters most – relationships between people? Then you are welcome to Telenor.

We are now looking for Business Analyst to join our Digital Channels

How you’ll make a difference with us

As a Business Analyst within Digital Channels, you will play a key role in shaping seamless and customer‑centric digital experiences across Telenor.se and our Progressive Web App (Web, iOS, Android).
You will act as the bridge between business needs and technical delivery, ensuring that our digital journeys are intuitive, reliable, and continuously improving.

Your main responsibilities include:

• Driving requirement modelling and refinement within agile squads

• Translating business needs into clear user stories and acceptance criteria

• Supporting both discovery and delivery, ensuring smooth handover to development

• Acting as a requirement lead in cross-functional initiatives

• Driving improvements in purchase flows and logged-in/MyPages/app experiences

• Analysing customer behaviour, funnel data, and feedback to optimise conversion and self‑service

• Contributing to the continued evolution of our Progressive Web App across platforms

You will work closely with Product Owners, developers, QA, Scrum Masters, UX designers, architects, and business stakeholders.
Your work directly impacts how millions of customers interact with Telenor - making their digital experience smoother, safer, and more worry-free.

Are you the one we’re looking for?

We’re looking for someone who is curious, analytical, and collaborative - always on their toes, with a genuine desire to learn and develop in order to meet our customers ever-changing needs, today and tomorrow, and who is motivated by creating real customer value in a fast-changing environment.

Must-have requirements

• Experience working with requirements in software development contexts

• Experience from agile product teams (Scrum/Kanban)

• Strong analytical skills and ability to translate complex needs into clear requirements

• Experience working with digital channels (web or app), preferably within e‑commerce or self‑service

Preferred experience

• Experience within telecom or subscription-based services

• Understanding of Progressive Web Apps (PWA) and mobile UX

• Knowledge of tracking, funnel optimisation, or A/B testing

• Experience with accessibility standards or CMS tools (e.g.
  Contentful)

We believe in potential, and what matters most is your mindset, adaptability, and willingness to learn.

Our promise to you

We are better together.
Here, you’ll be part of a family-like and inclusive culture, built on strong shared values and leadership that empowers you with both trust and confidence.
We believe in enabling each other to act and make decisions, while always having each other’s backs through ups and downs.

We support relationships and societies.
Telenor plays a vital role in the society, giving your work a greater purpose.
Every day, we create value for millions of people and maintain a customer-first approach where human relationships are at the heart of everything we do.

We make room for life.
Work from home up to two days a week, if your role allows it.
The rest of the time, we create magic together at the office.
Leadership based on trust and flexible working hours helps you balance work and life.
We support you through every stage of life with our benefit package, including collective agreements, occupational pensions, wellness allowances, and customized insurance solutions tailored to your needs.

We invite you to a career in motion.
Your development is at the center of our culture.
We dedicate at least 40 hours per year for you to deepen your expertise, explore new areas, and develop in your role.
Through Telenor Academy and other learning initiatives, you’ll have the tools and freedom to advance your career.
If you want to broaden your horizons, we are present throughout the Nordics.

Apply today!

Will you take the next step in your career with us? We look forward to your application! We review applicants on an ongoing basis, so don’t wait—reach out today.

If you have any questions or want to know more, feel free to contact the hiring manager

Oscar Söderlund at oscar.soderlund@telenor.se.
Please note that we cannot accept applications via email.

Good to know

As part of Telenor’s policy, we conduct background checks on final candidates for all recruitments.