Betsson Malta Ltd., Ta' Xbiex, Malta, is looking for Danish Speaking Customer Service Agents.

You will be a part of a seamless Customer Service function, working to achieve our goal of the best Customer Experience.

Not only that, but your opportunity to learn and progress within Betsson is limitless!

At Betsson Group we work with a Hybrid Work From Home (WFH) model, giving you the flexibility of working 3 days from home and 2 at the office.

We want you to excel in the following:

• Help both Danish and English-speaking customers via e-mail, chat and telephone
• Work together with your team to reach the best customer satisfaction (including other KPI's)
• Translate promotional texts and/or customer surveys in your local language
• Manage customer accounts
• Follow company policies and practices regarding player safety, protection, and responsible gaming

Requirements:

• Communication written and verbal in both Danish and English
• Strong Microsoft Office knowledge
• Background in customer service, this can be face to face, online or via phone calls • Multi-tasking and time management

Training provided:

Yes

Any assistance with accommodation/relocation

• Flights, 4 weeks of free accommodation, and relocation bonus.
• We also offer discounts on real estate.

Any other benefits

• Hybrid model - 30 vacation days - 10 days of remote work from any country
• Monday to Friday Free Lunch - Friday Bar
• Free Company Doctor
• Insurances: Health, Life, Personal Accident, Corporate Travel and Temporary Total Disability
• €400 annual Wellness Allowance (health and sport-related activities)
• €300 Work from Home Allowance
• Company Discounts
• Company Events
• Optional Pension Plan
• Relocation package (flights, cash bonus and 1 month of free accommodation)

Salary

20K per year

How will the interviews be held

Online - videocall

To apply

CVs and a covering email are to be sent by email to eures.recruitment.jobsplus@gov.mt
Please quote the vacancy name and number 405453 in your email.

Deadline is 14.04.2024.

(from EURES Malta)