Come and work with us.

Do you want to belong with the customer service team and help to build the world’s most loyal travel community?
Are you German native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment?
So we have the perfect opportunity for you!

Your future project: join our German Claims and Safety team.

Airbnb is a trusted online community marketplace for unique accommodation around the world, united to create a world where anyone can belong anywhere.

As a customer service specialist in this project, your daily responsibilities will include:
Communicate friendly and efficiently with the customers and provide relevant information
Be the person responsible to deal with property damage issues
Handle sensitive issues that were reported during ongoing reservations or after they are over
Analyze the customer situation and assess the property features
Proactively and independently work to meet targets and goals

To succeed in the role, you will need to have:
Native or proficient level of German (C2)
Advanced level of English (at least C1) both verbal and written
Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
Analytical and problem-solving skills with strong attention to detail
Background in mediation, dispute or conflict resolution is a plus
Desire to learn and advance, be a curious investigator and problem solver
High-speed internet access and appropriate conditions for remote work
Must hold EU citizenship or valid work permit for Portugal
Be a local candidate or willing to relocate to Portugal

Benefits.

Signing bonus
Relocation package
Competitive wages
Paid professional training
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including our EverBetter wellness program
Job stability
Life-long skills and experience
Excellent work culture

Go further with Foundever™

We believe in memorable associate experiences.
Here, you can improve your quality of life and grow your career.

Apply today!

Required language: German