The assignment is for an OnSite IT Technician.
Acting as back-office support and 2nd line for end users in scope for GBC IT, support includes hardware (PC & Peripherals), software installation, fault analysis and user administration from an IT perspective.
You will be part of a dedicated team providing support across all GBC customer business areas.
The support organization is structured around regular ITIL framework, but agile experience is a plus as all IT backend teams are structured according to agile way of working.


Responsibilities:

The OnSite IT Technician

- Monitor, handle and follow up support cases from Servicedesk

- Service and support on client installations, workstations, miscellaneous IT equipment and server administration (OS, hardware)

- Implementations, troubleshooting, software/OS/network

- Actively communicate with Servicedesk responsible about deviation, interference, and divergences

- Administrate cases within the Servicedesk system

- Administrate asset handling within the Servicedesk system

- Suggest continuing service improvement within Servicedesk organization to Servicedesk responsible

- Reports to Head of Exploration and Digital Experience


Requirements:

Competence:

- Solid experience with support and troubleshooting on Windows based environment.

- Solid experience in supporting commonly known software (MS Office Suite)

- Experience in support IT client hardware and peripherals

- Knowledge in IT Infrastructure

- Knowledge of videoconferencing systems

- Knowledge in Mac & Linux client-based environment

- Excellent communication skills

- Fluent in Swedish and English.