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Senior Service Designer-E&E Tech (Residence in EU, Netherlands)

🚀This role is responsible for the maintenance & support as a Senior Service Designer-E&E Tech.

 

Hello creative! Would you like to impact the experience of our clients and employees and help the bank in identifying and mapping Touch points in our Journeys? Do you want to be part of the bank’s digital transition and work on things that really matter? This is exactly the opportunity we offer for designers at Rabobank.
We are looking for a Senior Service Designer to join our team.

 

Join the creative club at Rabobank

You will be part of the Design Chapter, the internal design department of Rabobank.
We are a diverse group of ± 70 creative professionals, specialised in UX Design, Visual Design, Design Strategy and Research - working remotely and in our own Design Studio at the HQ in Utrecht.
What binds us is a culture of curiosity, collaboration, creativity, craftsmanship and continuous learning.
We give each other feedback and we celebrate our achievements.

 

Our common goal is to create the most delightful experience for our 8+ million customers worldwide, empowering their financial wellbeing.
We take pride in delivering quality and craftsmanship.
But we also set the strategic direction of the bank with design concepts and make each other better by developing the Design maturity of the bank.

 

What you will be doing

Your job is to help business teams to determine and map the scope of our requirements to improve our engineers journey.

 

In a nutshell, you will...

Prepare, facilitate and process the outcomes of the workshops make sure that the teams are engaged in the quality of the outcome.

Establish the strategy, map our journeys, conceptualize and validate.

Work in a multi-disciplinary team with our a.o.
design strategist, a project manager and business representatives

 

What we are looking for

✅ We are looking for a designer who can use creativity, complex problem-solving skills and persuasion to handle the complex context of a bank.

✅ Thorough understanding of Service Design methodology and the steps needed to successfully identify opportunities to improve End to End Journeys (Scoping, Mapping, Ideation etc)

✅ Experienced in facilitating workshops on location (Utrecht)

✅ Experienced with Journey Mapping Tooling (we’ll be using TheyDo) to visualize the Journeys the teams have mapped

✅ Empathize with the customer, who has to navigate the experience your organization has created, as well as empathize with your internal stakeholders that are doing their best to deliver the service despite the organizational boundaries and silo'd resources

✅ Experience in banking industry is a plus

✅ Confidence to take responsibility and ownership of large, complex design projects while being able to translate complex problems into simple and intuitive solutions. 

✅ Self-starter who is result oriented, with the ability to relate to the Rabobank culture and organization.


Position number: 224533

 

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    webbsida: coach4expats.teamtailor.com
    Cecilia Najt
    +54 9 11 5818 8136
    epost
    antal lediga platser: 10
    publicerad: 2023-01-31
    sista ansökningsdag: 2023-02-01
    erfarenhet:




    Källa: ArbetsAnnonser.se