We are seeking an energetic and enthusiastic individual to join our team as the Office Responsible.
This position is offered initially as a 1-year maternity cover at our Tromsø station head office, with a strong possibility of transitioning to a permanent full-time role.

As the Office Responsible, you will encompassing pre-booking and booking tasks, post-rental services, and damage management.
Your responsibilities will also extend to customer service and support through email, phone, and online chat.
Effective stock management, reordering goods, and organizing weekly shift schedules are also key components of this role.

Our office staff often serve as the first point of contact for our customers, making excellent customer service skills essential for providing the highest level of service possible.

Additionally, the role may occasionally require acting as support and backup for our rental agents and cleaning team.

Position Responsibilities:

• Communication & Booking Management: Handle all inquiries via email and phone regarding camper bookings, rental procedures, payments, and general questions.
  This includes sending quotes and processing payments through payment links or bank transfers.
• Customer Service: Provide exceptional customer care, ensuring a positive experience throughout the rental process.
• Post-Rental Management: Manage after-rental tasks such as deposit returns, refunds, and addressing any parking fines or tickets.
• Damage Oversight: Conduct general damage assessments, manage any damages, and communicate with clients regarding fines and damages via email or phone.
• Digital & Inventory Management: Maintain in-shop sales and ensure shop stock levels are replenished regularly.
• Operational Flexibility: Adapt to varying workloads and perform a wide range of tasks efficiently.

Position Requirements:

• Fluent English: Proficiency in English is mandatory for effective communication.
• Driver's License: Must possess at least a Category B driver's license.
• Hospitality or Tourism Background: A background in hospitality and/or tourism is highly preferred.
• Customer Service Experience: Demonstrated experience in customer service is required.
• Technical Proficiency: Competent in using standard office software applications.
• Independence: Should be self-driven and capable of working independently.
• Growth Mindset: Must be eager to learn, willing to ask questions, and possess a proactive "Can do" attitude.
• Flexibility: Availability to work flexible hours is essential.

What We Offer:

• Full-Time Employment: A 100% position, working 7.5 hours per day, 5 days a week.
• Competitive Salary: Payment according to Norwegian award wage standards ('tarif').
• Development Opportunities: Exceptional chances to grow and advance within our team.
• Career Diversity: Multiple career paths at Norway's leading Camper Rental Company.
• Comprehensive Training: Full training for the position will be provided, ensuring you're prepared and confident.

Join Our Team:

We're on a mission to build a fun, interactive team driven by a vision to create an engaging, supportive, and joyful work environment.
We're looking for individuals eager to contribute to our goal of establishing long-term relationships with our employees, making our company not just a workplace but a community.

Interested?

If you're drawn to this opportunity and eager to learn more about joining our team, please reach out to us.
Send an email to work@nordiac.no with your current CV, a cover letter detailing your interest and qualifications, and your contact information.
We look forward to hearing from you and potentially welcoming you to our team.