Coordinator, Customer Support Admin

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Coordinator, Customer Support Admin

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locations

DK - Aarhus

time type

Full time

posted on

Posted Today

job requisition id

21680

As a Customer Support Administrator (CSA), you are a key contributor to the smooth and accurate administration of service and spare parts activities.
You ensure that invoicing processes are handled professionally, efficiently, and in full alignment with Marel standards and procedures.

Working closely with the Customer Support Coordinator, Customer Care Manager, and Spare Parts Coordinator, your primary focus is to guarantee timely and accurate invoicing, while supporting internal teams and customers with related queries.
You play an essential role in maintaining data accuracy and ensuring a seamless customer experience.

Key responsibilities

Execute all invoicing activities for spare parts and service visits, including labor and expenses (intercompany and direct customer billing)

Prepare, send, and follow up on invoices in accordance with company standards

Handle invoice-related inquiries and support resolution of discrepancies

Process credit invoices when required and approved

Update cases and work orders following global processes after invoicing completion

Maintain accurate and up-to-date information in internal systems and customer portals

Share relevant invoicing reports and data with stakeholders

Support internal teams with customer-related invoicing questions

Manage transport of spare parts when required

Ensure administrative processes are efficient, structured, and compliant

Perform additional tasks based on business needs

Skills & competencies

Strong organizational skills with high attention to detail and accuracy

Ability to manage multiple tasks and meet deadlines

Team player with the ability to work independently when required

Strong communication skills, both written and verbal

Customer-oriented mindset with problem-solving capabilities

Comfortable working in a structured, process-driven environment

Education & experience

Education in business administration or a related field, or equivalent experience

Experience with ERP systems (e.g., DAX or SAP) and/or CRM systems (e.g., Salesforce / ServiceMax)

Familiarity with service administration processes, ideally within a sales or service environment

Understanding of commercial service and business operations is an advantage

Experience working in a multicultural, cross-functional organization is a plus

Fluent in English (written and spoken)

What we offer

An international and collaborative work environment

A role with direct impact on customer satisfaction and operational excellence

Opportunities for professional growth and development

A dynamic organization focused on innovation and continuous improvement

Join JBT Marel and contribute to delivering high-quality service and support to customers worldwide.

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At JBT Marel, we’re transforming the future of food through technology, innovation, and collaboration.
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We value collaboration, integrity, innovation, and continuous growth — and we believe the best ideas come from diverse perspectives working together.

If you’re looking for meaningful work and the chance to make a real impact, explore opportunities at JBT Marel and get ready to transform the future of food.

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